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Telephone Intake Screener Part-Time | Seattle, WA

The Northwest Justice Project’s State-wide civil legal services hotline for low-income people and seniors seeks a part-time legal services intake screener.  The work schedule is 21 hours per week Monday through Friday; 9:00 a.m. to 1:15 p.m. This schedule is not flexible nor is it likely to change to a full-time position due to the hours of our hotline. Due to the extensive training involved in this position, we ask for a two-year commitment from anyone hired.  
Responsibilities:  Interviewing callers, entering financial and personal information into a computerized case management system, and determining whether the caller is eligible for our program.  The Screener analyzes the basics of the legal problem and codes it appropriately for the type of legal service needed. The Screener will also assist the Senior Attorney with other tasks including callbacks, conflict of interest screening, database management, and various support duties. The Screener conducts a structured information-gathering interview. Screeners do not provide legal advice or counsel callers.
Note:  This position is not suitable for attorneys who wish to practice law.
Duties include:
  • Interview callers who are seeking help with a legal problem;
  • Enter caller’s financial and personal information into a computerized case management system while speaking with caller;
  • Determine caller’s financial eligibility for service and tell caller whether eligible or not;
  • Identify potential conflict of interest between caller and existing clients;
  • Identify callers with high-priority issues to direct to CLEAR advocate for legal advice and possible referrals;  
  • Code cases into type of legal problem(s) presented
  • Work with CLEAR advocates and other staff to assure high quality service to callers;
  • Carry out clerical and other miscellaneous tasks as assigned.
  • Technologically independent: possess dependable computer skills in word processing, including proficient and accurate typing.
  • Comfortable with telephone communication, especially with callers who may be in a crisis situation.
  • Ability to convey patience and objectivity with a nonjudgmental attitude yet control interview.
  • Ability to gather and key in information simultaneously, taking clear and accurate notes.
  • Attention to detail and good organizational skills.
  • Good interpersonal skills, positive attitude, and respect for co-workers and clients.
  • Ability to troubleshoot issues as they arise.
  • Quick learner; ability to work in time-pressured environment
Education and Experience:  
  • Familiarity with legal terminology and concepts preferred.
  • Experience working with low-income clients or in a legal setting is preferred.
  • Spanish language proficiency a plus.
  • Associate’s degree or equivalent preferred
Demonstrated experience and/or connection to NJP’s client communities is preferred. The Northwest Justice Project is especially interested in qualified candidates whose professional, personal and/or service experience allow them to contribute to and support the legal aid community’s commitment to race equity. 
SALARY:  Salary is dependent upon experience.  Salary range begins at $16.07/hr. and includes benefits.
APPLICATIONS:  Email Cover letter, resume and references to Position is open until filled; include INTAKE SCREENER in the subject line of the email.  In your cover letter, indicate why you are interested in this position and explain why you prefer a part-time rather than a full-time position as well as date of availability.
NJP is committed to a policy of equal opportunity in an environment free of barriers and discriminatory practices for its client communities, Board and staff. NJP actively promotes mutual respect, acceptance, teamwork and productivity among people who are diverse in work background, experience, race, color, national origin, gender, age, religious preference, marital status, sexual orientation, sensory, mental or physical abilities, veteran status, and other perceived differences. This policy strengthens the program while reinforcing its commitment to basic fairness. People of color, people who identify as transgender, lesbian, gay, or bisexual, and those with disabilities are strongly encouraged to apply.