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Client Complaint Procedure
The Northwest Justice Project is committed to providing high quality legal services and holds itself accountable to those we seek to serve. Any person who feels they were denied services improperly or who is dissatisfied with the assistance provided by NJP may complain by submitting a grievance.
Upon request, a grievance form will be provided on which to state the complaint. If needed, a Northwest Justice Project staff person will provide help to complete the form. Written complaints will be reviewed by the Executive Director or his designee. Generally, a response will be provided within 10 days. The Executive Director’s decision will be final if the complaint involves: a person financially ineligible for services; a request for assistance prohibited by federal law; a request for assistance outside program priorities established by NJP’s Board of Directors. If the person filing a grievance is not satisfied with the Director’s decision and the grievance does not involve one of the items listed above, the Executive Director will notify the person how to have the matter reviewed by the Board Grievance Committee.
For assistance with a submitting a grievance, please contact the Northwest Justice Project office involved.
For additional information regarding the Grievance process, please contact our Seattle office:
Northwest Justice Project
401 2nd Avenue South, Suite 407
Seattle, WA 98104
Fax: (206) 624-7501